Home :: Customer Service :: Returns/Exchanges



Please email us at returns @ issrescue.com with your order number and which item you would like to return or exchange.
Once submitted you will be emailed the return shipping address, instructions and RMA#.

When you make a purchase from issrescue.com you agree to the following return policies:

  • You may return/exchange most unopened merchandise within 30 days of original invoice date with a basic restocking/reconditioning fee of 15%.

  • Used equipment including opened books and DVDs may not be returned.

  • We do not accept returns on life safety rope and webbing products. We do this to provide an assurance to our customers that there is no possibility that these life safety items have been outside of our control. We hope you understand.

  • All Free items must be returned together with the purchased items in order to receive a refund.

  • Shipping charges are not refundable. If you were given free shipping at time of purchase the shipping cost will be deducted from your return amount.

Return Shipping Costs
In the event we make a mistake in sending you the wrong item or an item is defective then the cost of returning and shipping the item will be paid for by ISS RESCUE.

If you made a mistake in ordering the item then the cost of returning and re-shipping the item will be your responsibility.